When a person has difficulty logging on to a website they often suspect that their registration failed and they register again. An email address can only be registered once, so they are obliged to use a second email address to register the second account.
The most common reason for this is the Forgot My Password reset messages are in their spam or junk mail folder.
Having two accounts is not so much of a problem, unless they are both in your membership / entrant list. If this is the case then you need to remove one of the accounts as soon as possible, to prevent them entries being made with both accounts.
To resolve this:
- First get their ID number of the two accounts from your Membership / Entrant list.
- Use the Competition Statistics page and search for these ID numbers to locate any entries. Use the search function in your browser to do this.
- Choose the account the account with no entries or if both have entries, the one with the least number already judged entries.
- Note the email address, and then remove this account from your membership list.
- Inform the person affected that they will need to check their entries and re-enter images where necessary,
- Ask them to log into the account using the removed email address and go into My Account and delete the account.
- If necessary they can then logon with their ‘proper’ account and change the email address.
If they had previously judged entries in the removed account, please contact MyPhotoClub and we can see if the entries can be moved. No guarantees.
As always, if you require assistance contact MyPhotoClub.
Words and phrases in blue are ideal search words on this website.
